Política de reembolso

Refund & Return Policy

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

Contact us at onlineappmich@gmail.com to initiate your return. We'll send you instructions on where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

For hygiene reasons, opened skincare products cannot be returned unless they are defective or damaged. We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card company may take additional time to post the refund.

Contact

Questions? Email us at onlineappmich@gmail.com — we respond within 24–48 hours.